hot808 Terms and Conditions
Please read these terms and conditions carefully before using our platform. This document forms the basis of the agreement between hot808 and the user.
Table of Contents
- 01 General Terms
- 02 Account Registration and Management
- 03 Age Restrictions
- 04 Deposit and Withdrawal Policy
- 05 Bonuses and Promotional Offers
- 06 Fair Play and Anti-Fraud
- 07 Responsible Gaming
- 08 Intellectual Property Rights
- 09 Limitation of Liability
- 10 Privacy and Data Protection
- 11 Rule Changes and Notifications
- 12 Dispute Resolution
01. General Terms
These terms and conditions ("Terms") form the legal agreement governing the use of the hot808 platform and all its services. By accessing the hot808 website or creating an account, you are considered to have fully accepted these Terms.
hot808 provides online casino, sports betting and various gaming services for users in Bangladesh. Please read the following terms carefully before using the platform:
- These Terms may change from time to time; the latest version will always be published on this page.
- Continuing to use the platform after any changes means you accept the updated Terms.
- If you do not agree with any term, please stop using the platform.
- hot808 reserves the right to modify, suspend or discontinue any part of its services at any time without notice.
02. Account Registration and Management
2.1 Registration Process
To open an account with hot808, you must provide accurate and complete information. All information provided at the time of registration must be true, correct and up to date. Creating an account with false information is strictly prohibited and such accounts may be closed without notice.
2.2 One Person, One Account
Each person may create only one account on hot808. Operating multiple accounts is strictly prohibited. If multiple accounts belonging to the same person are detected, all accounts will be closed and the associated balances may be forfeited.
2.3 Account Security
It is your responsibility to keep your account login details (username and password) completely confidential. Do not share this information with any third party. If you suspect any unauthorised access, notify our support team immediately:
- Act quickly in the event of suspicious transactions or logins.
- Use a strong password and change it regularly.
- Transferring or selling your account to anyone else is strictly prohibited.
2.4 Identity Verification (KYC)
hot808 may request the necessary documents for identity verification at any time. hot808 reserves the right to place withdrawals on hold until verification is complete. Failure to cooperate with the verification process may result in account closure.
03. Age Restrictions
hot808 is for users aged 21 and above only. Use of the platform by any minor is strictly prohibited. At the time of registration you must confirm that you are at least 21 years old.
hot808 takes special precautions to protect minors. We take the following steps to prevent minors from using accounts:
- An age declaration at the time of registration is mandatory.
- Proof of age documents may be requested in cases of suspicion.
- If a user is confirmed to be a minor, the account will be closed immediately and all transactions will be cancelled.
- Parents are advised to use family protection software.
If you become aware that a minor has used your device to access hot808, please contact our support team immediately.
04. Deposit and Withdrawal Policy
4.1 Deposit Terms
To deposit funds into hot808 you must use bKash, Nagad, Rocket or Upay. The minimum amount for each deposit transaction is ৳200. Deposited funds must come only from a payment account registered in your own name — deposits from third parties are not accepted.
4.2 Withdrawal Terms
The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the deposit.
- Identity verification must be completed before a withdrawal can be made.
- Wagering requirements for any bonus funds must be met before withdrawal.
- In the case of suspicious transactions, a withdrawal may be placed on hold pending investigation.
4.3 Transaction Verification
hot808 follows Anti-Money Laundering (AML) policy. For large transactions, documents proving the source of funds may be requested. Failure to provide the required documents may result in the transaction being cancelled or placed on hold.
05. Bonuses and Promotional Offers
5.1 Welcome Bonus
A 100% bonus is offered on the first deposit at hot808, up to a maximum of ৳20,000. The following conditions must be met to receive this bonus:
- The bonus is issued once only — one welcome bonus per user.
- The bonus and the associated deposit amount must be wagered a total of 10 times (wagering requirement: 10x).
- Example: deposit ৳1,000 and you will receive ৳1,000 in bonus, making a total of ৳2,000.
- Example: deposit ৳42,000 and you will receive the maximum ৳20,000 in bonus, making a total of ৳62,000.
5.2 Bonus Abuse
Bonuses must be used for genuine gaming purposes only. In the following cases the bonus will be forfeited and the account may be closed:
- The same person claims bonuses through multiple accounts.
- Placing bets on opposite sides strategically to exploit the bonus.
- Claiming a bonus using false information.
- Failing to cooperate with identity verification.
5.3 Other Promotions
From time to time hot808 offers various promotional offers, cashback and VIP rewards. Each offer has its own specific terms and conditions, which are stated on the relevant promotion page. If there is any conflict between the general terms and promotion-specific terms, the promotion-specific terms will take precedence.
06. Fair Play and Anti-Fraud
hot808 is committed to ensuring fair play. All our games are operated using internationally recognised encryption and Random Number Generator (RNG) technology. The following activities are strictly prohibited:
- Playing games using bots or automated software.
- Exploiting system errors or vulnerabilities.
- Colluding with other users to place bets.
- Using false identity or payment details.
- Any kind of fraudulent activity.
If fraud is proven, the relevant account will be closed, all balances will be forfeited and the matter may be referred to the relevant legal authorities.
07. Responsible Gaming
hot808 is designed for entertainment. Gambling is not a solution to financial problems. We support responsible gaming and offer the following features to help users stay safe:
- The ability to set self-imposed deposit limits.
- Requests for temporary or permanent self-exclusion.
- The ability to review betting history and transactions.
- Advice on professional support when problematic gaming is identified.
If you feel your gaming habits are getting out of control, please read our Responsible Gaming page and seek professional help if needed.
08. Intellectual Property Rights
All content on the hot808 website and platform — logos, designs, text, graphics, software, audio and all multimedia elements — is the exclusive property of hot808 or licensed from third parties. No part of this content may, without prior written permission from hot808:
- Be copied, reproduced or distributed.
- Be modified, adapted or used to create derivative works.
- Be used for commercial purposes.
- Be publicly displayed or broadcast.
A limited permission is granted to view and access the platform's content for personal, non-commercial use, and this permission may be withdrawn at any time.
09. Limitation of Liability
To the maximum extent permitted by applicable law, hot808 is not liable for:
- Game interruptions caused by loss of internet connection or technical faults.
- Losses caused by the failure of third-party software or payment gateways.
- Authorised or unauthorised third parties gaining access to your account.
- Service disruptions caused by unforeseen technical issues.
hot808 is not liable under any circumstances for indirect, incidental or punitive damages. Our maximum liability is limited to the actual funds held in your account.
10. Privacy and Data Protection
hot808 collects, stores and processes your personal information solely for the purpose of providing services and meeting legal obligations. To learn about our full data protection policy, please read the Privacy Policy page.
- Your information is not sold to third parties.
- All data is protected with SSL encryption.
- Documents collected for identity verification are stored securely.
- Information may be provided to government authorities where required by legal obligation.
11. Rule Changes and Notifications
hot808 reserves the right to change these terms and conditions at any time. For significant changes, we will post a notice on the platform or inform you at your registered email address. Continuing to use the platform after any changes will be treated as acceptance of the updated terms.
We recommend that users visit this page regularly and check the "Last Updated" date. Previous versions of the terms are no longer in effect after a change is made.
12. Dispute Resolution
Any dispute between hot808 and a user will first be addressed through friendly discussion. To raise a complaint, follow the steps below:
- Step 1: Report the matter to our 24/7 live chat support.
- Step 2: For a written complaint, email [email protected].
- Step 3: We will provide an initial response within 7 business days of receiving the complaint.
- Step 4: Complex matters will be resolved within 30 business days.
If a dispute cannot be resolved through friendly discussion, both parties will attempt to settle it through mediation. Any legal dispute related to these terms shall be settled in a court of applicable jurisdiction.